The information provided here complies with the CRTC's approach to informing consumers about their telephone service. This includes:
Commissioner for Complaints for Telecommunications Services (CCTS)
CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. Learn more.
Unsolicited Telecommunications Rules include guidelines for telemarketers and information about how to register your numbers on the National Do Not Call List. Learn more.
The Statement of Consumer Rights is a guide to help you understand your rights with respect to local home telephone services regulated by the CRTC. Learn more.
Retail Quality of Service Rate Adjustment Plan information on how financial credits are provided to consumers in the event their telephone service does not meet CRTC-stipulated performance standards. Learn more.
Consumer Safeguards on 1-900 calls information on preventing unexpected charges for 900 calls from your home telephone. Learn more.