MTS

Products

Telephone Sets

Adjustable Volume Control

Phones Available for Purchase:

MTS offers a variety of telephone sets for purchase and rental that have adjustable volume controls for individuals who are hearing impaired.

Big Button Phones

Phones Available for Purchase:

MTS offers a variety of Big Button telephone sets for customers to purchase and rent.

• PurTEK PT3802 Big Button Emergency Phone

  This telephone-line powered HD-30P (no AC adapter is required) amplifies the incoming sound up to 30 times louder.

TTY (Teletypewriter) Devices

MTS offers a variety of TTY devices for purchase.

• Ameriphone Q90 TTY

  This TTY device gives you the freedom to communicate from almost anywhere!

• Superprint 4425 TTY

  Technology at your Fingertips!

• Uniphone 1140 TTY

  A TTY, Telephone and Amplified handset all in one!

TTY Information and Repair Drop Off

MTS Connect Store
Level 2 - 393 Portage Av (inside Portage Place)
Winnipeg, Manitoba R3B 3H9

Services

MTS IP Relay Service for the Hearing Impaired

MTS IP Relay is a free operator assisted service that enables persons with a hearing impairment (deaf, deafened, hard of hearing) and individuals who have difficulty speaking to make and receive text based calls from their personal computer (PC). The service is similar to MRS (Manitoba Relay Service); however instead of using a TTY, the person with difficulty hearing or speaking communicates with the relay operator using text from their personal computer over the Internet.

To register for the service or to make a call

To make a call to someone who has a hearing impairment and uses MTS IP Relay:

• Call Toll Free: 1-877-258-5606

MTS IP Relay Service Support

• Getting Started with MTS IP Relay Service
• Sending and Receiving Calls with MTS IP Relay Service
• Managing Your IP Relay Account
• MTS IP Relay Emergency Services FAQs - Police, Fire and Ambulance

Manitoba Relay Service (MRS)

MRS provides message relay service to persons with a hearing impairment or speech impediment who use a teletypewriter ( TTY). MRS provides a specialized operator available to assist in text correspondence over the telephone line. Customers with a hearing impairment receive a 70 percent discount on all long distance rates (within Canada) when using the MRS. There is a 50 percent discount on cellular airtime for customers who use a cell phone in combination with a TTY to make and receive wireless calls.

To make a call to someone who has a hearing impairment and has a TTY.
Deaf Access Line TTY: 1 (800) 855-0511

To make a call if you have a hearing impairment or a speech disability and have a TTY.
TTY Toll-free call (must have a TTY): 711

Payphones

TTY Payphones:

TTY payphones are available in public access locations throughout Manitoba. They are strategically located in the Winnipeg James Armstrong Richardson International Airport, Hotels, and major shopping malls.

Volume Control Payphones

All of the new millennium payphones located throughout Manitoba have volume control handsets.

Directory Services

Dial Assistance

This service provides operator assistance for customers when making telephone calls. A medical certificate is required.

411 Directory Service Exemption

This service is offered to customers who are unable to use the telephone directory due to a disability. A medical certificate is required.

Billing Services

Customers with visual impairments can request their bills in variety of alternate formats including: Braille, diskette, and large print. To request bills in alternate formats please contact us.

Contact Information

MTS Inc. Special Needs Representative
Voice: (204) 941-8557 or 1-800-542-8703
TTY: (204) 942-4942 or 1-866-238-2539
Fax: (204) 949-0570 or 1-866-238-2538
Email: mts.special.needs@mtsallstream.com

Mail

MTS Inc. - Special Needs
P.O. Box 6666 - PP393
Winnipeg, Manitoba R3C 3V6

Visit Us

MTS Connect Store
Level 2 - 393 Portage Av (inside Portage Place)

Wireless

Exclusive Offer for the Hard of Hearing

CDMA Network Offer - Email, Surf & Text Plan

• $48.95 a month
• Add to one of our CDMA Smartphones
• Unlimited Email access in Canada
• Unlimited Text Messaging in Canada
• Unlimited Data in Canada
• 50 anytime voice minutes
• Available only with a CDMA Smartphone on the CDMA Wireless Network

4G LTE and 4G HSPA Offer:

• Hearing Impaired customers are eligible to receive a $15.00 discount on any of our current in market 4G Plans.
• This credit is applicable to both Voice plans and Smartphone plans.
• Available only in conjunction with 4G LTE and 4G HSPA plans.

Tween Text Plan

• Hearing Impaired customers are eligible to sign up for service on our Tween Text Plan.
• The Tween Text Plan is a voice only plan and offers customers the following:
  • $18.50 a month
  • Unlimited Text Messaging
  • 50 Anytime Minutes

Available with a minimum 24-month contract. Presentation of a medical certificate or Audiologist report is required to be eligible for this plan and must be presented at the time of purchase. Available only for customers activating select handsets – ask dealer for details. Unlimited Internet and Email access only available in Canada (U.S. CDMA data roaming $8/MB); Unlimited use is subject to MTS's Excessive Use Policy. Does not include wireless internet access gained by connecting your handset to your personal computer or laptop. Text Messages sent using short codes may be subject to additional charges over the regular text messaging included. Additional airtime minutes over the 50 included will be charged at the then applicable rates.

Charges –Subscriber is responsible for all charges, including but not limited to, airtime, access, hardware activation fee, E911/MRS, long distance, roaming, calling features, 411 and service/ administration charges. Unless expressly guaranteed by MTS in a particular Calling Plan not to change for the Term of the contract, rates are charged based on current rates applicable at the time of billing, and are subject to change.