Text with 9-1-1 (T9-1-1)
T9-1-1 (Text with 9-1-1) provides 9-1-1 call centres with the ability to communicate with a deaf, hard of hearing, or speech impaired person during an emergency, using wireless text messaging (SMS).
T9-1-1 is reserved exclusively for the deaf, hard of hearing and speech impaired (DHHSI) community. To access T9-1-1 service, you must register your mobile number with your wireless service provider and have an eligible wireless device. Register Now.
T9-1-1 is a free service. However, an active wireless subscription (with payments kept up to date) is required.
T9-1-1 will be made available in specific areas when 9-1-1 call centre upgrades have been completed. Deaf, deafened, hard of hearing or speech impaired persons should visit TextWith911.ca for more information about the initiative and to find out where T9-1-1 service is available.
This service should only be used for emergency situations that require a response from police, fire or emergency medical services.
- Sending a text message to the digits 9-1-1 is not supported in Canada and will not connect you with a 9-1-1 call taker. Registered T9-1-1 users must dial 9-1-1 to initiate a text messaging session.
- You will need to be within an area where MTS provides wireless coverage. For information on MTS coverage please visit coverage and roaming.
- Calls to 9-1-1 (like any calls from a wireless device) are affected by a number of factors including whether your device has battery power, signal strength, or the weather.
- T9-1-1 is considered a “best efforts” service. As with any text messaging services, there is no guarantee a text message will be sent, delivered, or received in a timely manner.
- You can only use T9-1-1 in areas that support T9-1-1 service.
- Some areas in Canada do not support 9-1-1 service.
For information about where T9-1-1 service is available, how to use T9-1-1 including instructional videos, and links to other wireless carriers’ T9-1-1 websites, please visit TextWith911.ca.
- Which wireless devices are T9-1-1 capable?
These wireless devices are eligible for T9-1-1 service with MTS provided you obtained your device through MTS. It is important that you confirm handset eligibility with your own wireless provider as these may vary.
HSPA Devices LTE Devices Apple iPhone 3Gs Apple iPhone 5 Apple iPhone 4 Apple iPhone 5s Apple iPhone 4s Apple iPhone 5c BlackBerry Torch 9800 Apple iPhone 6 BlackBerry Torch 9810 Apple iPhone 6 Plus BlackBerry Bold 9780 BlackBerry Classic BlackBerry Bold 9900 BlackBerry Passport BlackBerry Curve 9330 BlackBerry Z10 BlackBerry Curve 9360 BlackBerry Z30 CAT B100 BlackBerry Q5 Huawei Ascend Y300 BlackBerry Q10 LG F4NR LG G3 Motorola Spice LG G3 Vigor Nokia C6 Motorola Moto X Nokia C6790 Motorola Nexus 6 Nokia 6350 Samsung Galaxy Core LTE Nokia Lumia 710 Samsung Galaxy Note 3 Nokia Lumia 830 Samsung Galaxy Note 4 Samsung Rugby 3 Samsung Galaxy Note Edge Samsung Rugby 4 Samsung Galaxy SIII Samsung S275 Samsung Galaxy SIII Mini Sony Xperia M Samsung Galaxy S4 Samsung Galaxy S4 Mini Samsung Galaxy S5 Samsung Galaxy S6 Samsung Galaxy S6 edge Sony Xperia Ion Sony Xperia T Sony Xperia Z3 Sony Xperia ZL
- How do I register for T9-1-1 service?
Please visit the national T9-1-1 website regularly for updates of T9-1-1 launches throughout Canada.
- Where is T9-1-1 available?
T9-1-1 will only work in Canada and within T9-1-1 supported areas. Please visit the national T9-1-1 website for a list of locations that offer T9-1-1.
- Can I register more than one mobile number?
Yes, you can register multiple mobile numbers as long as they are in your name or you are a registered user on the account.
- Is T9-1-1 service available for Prepaid Wireless?
Yes, T9-1-1 service is accessible to both Postpaid and Prepaid MTS Wireless customers that have registered for the service.
- Will T9-1-1 work if I'm travelling?
Yes, you can use T9-1-1 while travelling in Canada. Registration with your wireless service provider will give you access across Canada where T9-1-1 service is available (see the national T9-1-1 website for a list of available locations). Please note that you will also need to ensure that your wireless service provider has coverage in the area you’re travelling.
For information on MTS coverage, please visit coverage and roaming.
- How do I make a T9-1-1 emergency call?
- Make a voice call by dialing 9-1-1 on your cell phone. If your device is password protected, please ensure you have entered your password prior to dialing 9-1-1.
- Shortly after your call is connected to a 9-1-1 Centre, you should receive an initial text message from a 9-1-1 call taker.
- Reply to this text message and provide the information they are requesting, such as the nature of the emergency and your approximate location.
- Keep the 9-1-1 voice call connected during the entire text messaging session. This will permit the 9-1-1 call taker to hear any background noises and receive information about your location.
- Continue replying to the T9-1-1 Call Taker until you receive an “End of 9-1-1 Call” message.
- After receiving the “End of 9-1-1 Call” message, if you need to further communicate with the 9-1-1 Call center, you will need to initiate a new session by repeating Step 1.
For more detailed information about usage of T9-1-1, including instructional videos please visit TextWith911.ca.
- What happens if I change wireless providers?
If you change wireless providers, you must re-register for T9-1-1 service with your new service provider.
- What happens if I change my wireless phone number or my wireless handset?
If you change your wireless phone number, you must re-register for T9-1-1 service even if you stay with MTS. If you change your wireless device and keep the same number, you do not need to re-register but you do need to ensure your new device is T9-1-1 compatible.
- How do I know I have successfully registered for T9-1-1?
You will receive a confirmation of registration from one of our MTS reps (either in person, by phone, text, or email). T9-1-1 service will also show up on your next MTS Wireless bill with a zero rated ($0.00) charge.
- What happens if I use a wireless device that is not registered?
The 9-1-1 call taker will not be alerted to start a text conversation with you and will reply in a regular 9-1-1 voice call and not reply to your voice call via text message.
- Is there a fee for T9-1-1 services?
No, there is no fee or additional charge for T9-1-1. Calls to 9-1-1 and text messaging with 9-1-1 are free. With MTS, once you have registered for the service, T9-1-1 will show up on your Wireless bill with a zero rated ($0.00) charge.
- I'm in a contract and my current wireless device is not compatible with T9-1-1, what can I do?
- Do not have a compatible T9-1-1 wireless device AND
- do not fall within MTS's eligible upgrade window
You may visit any MTS Connect store to discuss your options to upgrade to an eligible handset.