Before You Call Internet Support
MTS is Manitoba's leading provider of Internet services. We provide professional technical support to our Internet customers 24 hours a day, 7 days a week. For your reference we've included some quick and helpful support information.
To save time, try the following common solutions to solve your connection problem.
- Restart your computer.
- Check all cables and cords to ensure they are securely in place.
- For MTS High Speed Internet users, try restarting the High Speed modem by turning the modem off (either by unplugging it or by depressing the power button at the back of the modem). Wait 30 seconds, and then turn it back on.
- Visit various websites to determine if the problem is specific to one website.
- If using Microsoft Windows be sure to complete all necessary Windows Updates.
- Update your anti-virus program and run a system scan.
- Make note of any software, firewalls or routers you have recently installed on your computer and consider disconnecting them one by one to identify the possible root of the problem.
- Check What do we support? to see if the problem is supported by MTS.
- If you have any static, popping or crackling when on a voice call, this indicates that you may have a problem with your phone line. Please call MTS repair by dialing 611 to have this investigated.
- Try using as shorter telephone cord from your modem to your phone jack. Over 10-12 feet will degrade the signal quality.
- If you have Call Waiting and don't want it to interrupt your Internet session, make sure you're dialing *70, in front of the dialup phone number. This will disable call waiting for one call and keep you from being disconnected should someone call.
- Ensure you have the most up-to-date modem drivers installed for your particular modem. These can be obtained by contacting your hardware vendor. If you are using a V.90 or V.92 modem, you can also try disabling it by using an initialization string. Hardware vendors will frequently place modem driver software and initialization strings on their websites for free download.
- For assistance with common problems, please visit our Internet Support section.
What do we Support?
- Establishing your connection. MTS Dial-up or MTS High Speed Internet service.
- Installing MTS Internet software.
- TCP/IP settings (Transmission Control Protocol/Internet Protocol) and network protocols.
Please be sure to have a copy of your Operating System CD available when contacting MTS Technical Support.
- Windows XP
- Windows Vista
- Windows 7
- Windows 8
- MAC OS X v10.x
- Internet Explorer (Version 6.0+ )
- Mozilla Firefox
- Google Chrome
Email (Setup and Basic Operation):
- Microsoft Outlook
- Microsoft Outlook Express
- Entourage for Mac
- Windows 8 Mail
- Windows Live Mail
- Personal Web Space / FTP
- Uploading to MTS FTP Space
Hardware / Connection Software:
- Reinstallation of MTS provided Network Card for the MTS High Speed Internet service
- DSL Modem Kit Contents
- Phone Filters and Splitters
- MTS provided software
Physical Connections (MTS High Speed Internet Service):
- From your telephone line jack to the High Speed modem and from the High Speed modem to one stand-alone computer.
If you require additional technical support, please Contact Us.
Support for Older Operating Systems
Windows 98, Windows ME, Windows 2000?
A great deal of Windows support information is available online from Microsoft's tech support site: http://support.microsoft.com.
Where can I find support for Windows 3.x?
A great deal of Windows 3.1 tech support information is available online from Microsoft's tech support site: http://support.microsoft.com.
How do I troubleshoot problems getting my modem to work in Windows 3.x?
Microsoft has a self-help document addressing modem issues in Windows 3.x: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q105940.
Windows NT (Version 3.51 or lower):
Where can I find support for Windows NT version 3.51?
A great deal of Windows NT 3.51 tech support information is available online from Microsoft's tech support site: http://support.microsoft.com.
How do I troubleshoot problems about getting my modem to work in Windows NT 3.51?
Microsoft has a self-help document addressing modem issues in Windows NT 3.51: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q122839.
How can I connect a Windows NT version 3.51 machine to the Internet?
A popular method of connecting to the Internet is to use Windows NT Remote Access Service (RAS). Microsoft has a self-help document addressing RAS issues in Windows NT 3.51: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q298459.
Mac OS (Version 7.5.5 or lower):
Where can I find support for Mac OS version 7.5.5 or lower?
There is limited Mac OS 7.5.5 (or lower) support information available online from the AppleCare knowledge base: http://docs.info.apple.com/article.html?artnum=26181.
Linux information and technical support is available from a wide variety of locations. There are official websites such as:
Information from seasoned Linux users:
An abundance of information is available on the Internet, much of it from Unix users.