Privacy and Legal

Reason for Statement

MTS Allstream recognizes that information concerning your location is important to you and that you may have some questions about the privacy of your information in connection with our wireless location-based services ("Locate Services"). For this reason, MTS Allstream has created this Locate Services Privacy Statement.

Privacy Statement

Subscribers are already protected by the MTS Allstream Code of Fair Information Practices ("MTS Allstream Privacy Code"), which spell out the commitments of the MTS Allstream companies and the rights of customers regarding personal information. The Locate Services Privacy Statement has been created to help you better understand our practices regarding Locate Services in particular and is not intended to detract from or conflict with the MTS Allstream Privacy Code.

General Information about our Practices

We collect, use and disclose wireless location based information only in accordance with the MTS Allstream Privacy Code. We take all necessary precautions to safeguard your information, whether it is stored electronically or in paper format.

Personal information collected through MTS Allstream wireless Locate Services may be stored and processed outside or our legal jurisdiction and is therefore subject to the privacy laws of these countries.

User Initiated Locate Services

The wireless Locate Services technology deployed by MTS Allstream requires that the request for a location update must come from an application running on your mobile device. Other people will not be able to determine your location unless they download an appropriate application and have requested and been granted permission by you to see your location. Wireless Locate Services will only work while you have the application running on your mobile device.

In other words, you must enable an application and give permission for any application to determine your position.

E-911 Locate Services

MTS Allstream has implemented E-911 Locate Services in compliance with CRTC directives to ensure emergency services are able to locate wireless phone users who call E-911.  Any information obtained as a result of an E-911 call, including registered name and phone number of the mobile phone and location of the caller, will be used exclusively for the purposes of providing emergency assistance.

Questions or Concerns

If you have questions or concerns, you can contact us by calling 1-204-225-5687.

Our knowledgeable customer service representatives will be pleased to assist you in resolving the situation.

MTS Allstream Privacy Officer

If you have questions or concerns that have not been addressed to your satisfaction by our customer service representatives, you may put your concern, in writing, addressed to the MTS Privacy Officer, who has overall responsibility for the company's compliance with applicable privacy laws, at:

MTS Allstream Privacy Officer
200 Wellington Street West, Suite 1200
Toronto, Ontario
M5V 3G2

Further Complaint Procedure

If the MTS Allstream Privacy Officer does not resolve the issue to your satisfaction, you may seek advice by contacting the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or info@privcom.gc.ca, and, if appropriate, filing a written complaint with the Office at:

Office of the Privacy Commissioner of Canada
112 Kent Street, Place de Ville
Tower B, 3rd Floor
Ottawa, Ontario K1A 1H3