Skip Navigation

Customer Service Feedback

Advocates Office for Service Questions & Concerns

If you are not satisfied after speaking to a service representative, ask for a management person responsible for the service. If you are still not satisfied, contact the MTS Customer Relations Manager:

Did an MTS employee give you service beyond your expectations? Let the MTS Customer Relations Manager know!

  • Telephone: 204-941-6800 (Winnipeg local) or 1-800-263-1174
  • Fax: 204-942-7876
  • Email: CustomerRelationsManager@mtsallstream.com
  • Mail: MTS Customer Relations Manager, Rm. CC100B, P.O. Box 6666, Winnipeg, Manitoba, R3C 3V6.

Hours of Operation: Monday to Friday, 8:30 a.m. to 4:30 p.m. Central Time


Contact the President's Office

At MTS, we want to handle your concerns quickly and in a professional manner.

If you have spoken with a Customer Care representative and/or a Supervisor and you are still not completely satisfied with the resolution of your concern, please feel free to contact the President of MTS. A copy of your email will also be sent to the MTS Customer Relations Manager.

Contact the President

Commissioner for Complaints for Telecommunications Services

CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.